Call Centre Agent Learnership

Purpose:

Ensure customer’s queries, store card applications, correspondence and employment verification.

Key Responsibilities:

Call Handling & Administration:
Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
Telephonically confirm employment and personal details to verify information provided on the store application forms.
Update customer’s details on relevant Debtor’s systems to ensure accurate and up to date customer details base.
Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

Requirements:

Education:

• Grade: 12

Experience:

• 1 Year Call Centre Experience.

Knowledge/ Skills:

• Consumers Protection Act.
• Debtors Processes.
• POPI (Protection of Personal Information Act).
• Inquba Software.
• National Credit Act.
• ICASA (Independent Communications Authority of South Africa).

Apply Online for the Call Centre Agent Learnership